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PC Installation with ISP Setup-

Installer will confirm schedule with Customer day prior to arrival to ensure that Customer is available for the installation and all components and peripherlas are on-site. Setup and connect keyboard, one monitor (includes flat panel and LCD televisions), speakers, and mouse, including modem phone cable/Ethernet cable (if applicable) to desktop or notebook. If necessary, de-install old PC. Installer will provide a maximum twenty (20) minute time allotment, per installation, to perform additional installation related services or answer additional installation questions, if requested to do so by the Customer. The services performed during this time are limited to activities related to the equipment installed.

Internet Service Provider Connection. Installer will, Connect phone line/Ethernet cable from System modem to wall outlet/broadband modem. Service includes connecting to existing broadband or existing/new dial-up account. Choose the appropriate ISP as outlined and instructed by the Customer. Customer to provide ISP set-up software, user name, and password. Service does not include VPN set-up. Complete any OS configurations required to activate Internet connectivity. Allow the Customer to input credit card (if applicable) and login information when prompted by the ISP. Verify Internet connection is operating properly. Setup and activate two email accounts. Verify email account is operating properly.

External Device Connection. External device connection will include up to three (3) devices. The Customer must supply all cables and drivers for both pre-existing and new external devices. Unpack external device(s). Connect external device to appropriate port on System. Examples of external devices that are within scope are printer, scanner, camera, PDA, LCD TV (less than 30"), MP3 player, or joystick. Examples of external devices that are not within scope are TiVo, multimedia systems, satellite TV, network switches. Load appropriate Customer Supplied device drivers. Installation of external devices includes the setup, connection to the appropriate port, test and checkout with Customer supplied application software and drivers. Connection of pre-existing external devices does not include products not supported by Windows 98 or later. Test operation(s) of device.

Customer Orientation. Installer will provide a maximum twenty (20) minute checklist-driven Customer orientation to include: Location of major system components: On/Off switch Reset button CD/DVD identification and operation Monitor controls Basic keyboard layout Mouse controls Ports in back of system . Chassis screws location. For notebooks: Demonstration of how to swap modules out of the bay. How to connect a drive externally. Orientation of desktop components: Basic navigation around desktop, including desktop icon tour. Opening and closing windows Starting application from Start Menu - XP tour. Internet and email orientation: ISP sign-in Opening and operation of Internet browser, Demonstration of how to use email. Installer will obtain Customer sign-off on the completed work order once the orientation is completed.

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