PC Installation with ISP Setup and Data Migration-
will confirm schedule with Customer day prior to arrival to ensure
that Customer is available for the installation and all components
and peripherlas are on-site. On-site Activities/Service Steps, Basic
System Set up. Move procured hardware to the immediate area of installation.
Setup and connect keyboard, one monitor (includes flat panel and
LCD televisions), and mouse, including modem phone cable/Ethernet
cable (if applicable) to desktop or notebook. If necessary, de-install
Migration. Transfer settings and up to 2 gigabytes of data from
the customers old PC to the new System using an automated data transfer
tool. All data transfer will be done via a USB port or NIC. Data
transfer via parallel cable is not reccommended. Upon completion
of transfer, installer will re-boot new PC.
Service Provider Connection. Connect phone line/Ethernet cable from
System modem to wall outlet/broadband modem. Service includes connecting
to existing broadband or existing/new dial-up account. Broadband
connectivity needs to be established prior to technician arrival
for internet set-up to be completed.Choose the appropriate ISP as
outlined and instructed by the Customer. Complete any OS configurations
required to activate Internet connectivity. Allow the Customer to
input credit card (if applicable) and login information when prompted
by the ISP. Verify Internet connection is operating properly.Setup
and activate two email accounts. Verify email account is operating
Device Connection. External device connection will include up to
three (3) devices. Unpack external device(s). Connect external device
to appropriate port on System. Load appropriate Customer Supplied
device drivers. Installation of external devices includes the setup,
connection to the appropriate port, test and checkout with Customer
supplied application software and drivers.
Orientation. Installer will provide up to thirty (30) minutes customer
orientation/training to include: Location of major system components:
On/Off switch Reset button, Floppy/hard drive identification and
operation, Monitor controls, Basic keyboard layout, Mouse controls,
Ports in back of system (parallel, serial, USB, video, mouse, etc.),
Chassis screws location. For notebooks: Demonstration of how to
swap modules out of the bay. How to connect a drive externally.
Orientation of desktop components: Basic navigation around desktop,
including desktop icon tour. Opening and closing windows. Starting
application from Start Menu - XP tour. Shutting down and restarting
System. Internet and email orientation:ISP sign-in Opening and operation
of Internet browser. Demonstration of how to use email (send message,
attach file, receive message). Provider will demonstrate location
of folders on new PC and if printer is available will print out
migration location report. Installer will obtain Customer satisfaction
sign-off on the work order and Customer Acceptance Form.
Loading. The Installer will not transfer applications, however the
Installer will install up to two (2) customer provided and legally
owned applications. The customer will need to have original floppy
disk or CD.