Installer will confirm schedule with Customer day prior to arrival to ensure that Customer is available for the installation and all components and peripherlas are on-site. Customer is responsible for ensuring they have purchased the service through the provider (Vonage, AT&T, etc.), and that they have all equipment on location. Installer will setup hardware with existing broadband connection and ensure that Customer can make and receive phone calls using new service. Installer will obtain Customer sign-off on the completed work order once the orientation is completed.