Jason Jones
jason
at nospam jajonesy dot net
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Current Employer:
Installs inc
Austin, TX
Program Manager for Dell
7/2004 to Present
Currently responsible for client relations and tracking
progress of field with data analysis and reports to senior executives. Create
and maintain several weekly reports on CE and overall technician metrics.
Manage the relationship between Dell and Installs inc. Only company
representative onsite and required to work individually to maintain the
integrity of the company with Dell. Handle escalations and maintain overall
customer experience to achieve aggressive goals. Write up bid proposals and contract
negotiations for new opportunities.
·
FY05Q4
member of core team on a BPI project to reduce sales agent revenue adjustments
and overall cancellation rates. Materialized into over $50,000 savings in that
quarter.
·
Integral
part of hitting record low consumer flat panel installation dissatisfied CE of
5% for FY07Q2
·
Project
manager for client remote access to internal web installation scheduling tool.
Involved gathering client needs, several usability tests, and QC work on
completed site.
Previous Experience:
Installs inc
Buffalo, NY
Recruitment Team Lead
12/2003 to 6/2004
Managed team of ten people to create and prepare nationwide
network of computer technicians. Required daily monitoring and initiatives to
complete project by deadline. Also tasked with training new hires and bringing
them up to speed quickly with minimal loss in productivity due to heavy
turnover in temporary staff.
·
Created
network of over 3,000 technicians to cover every zip code in the U.S. under
three months time.
·
Created
recruitment department to continue stability of both PC and flat panel
technician networks after promotion to Program Manager.
Education:
University at Buffalo
Buffalo, NY
Masters of Arts in Informatics - September 2003
·
Led
research group that designed plan for GPS navigation system for visually
impaired students on campus. Conducted usability studies and focus groups prior
to implementation.
·
Designed
and developed web site for Health and Human Services Department. Worked with
stakeholders on their wants versus needs of project. Completed all deliverables
three weeks prior to project deadline.
·
Completed
thesis on artificial intelligence in game development mainly relating to the
creation of more intelligent characters in training simulations, using genetic
algorithms. Presented project goals to Board of Directors for Bio-Informatics
Department for future development.
University at Buffalo
Buffalo, NY
Bachelors of Arts in History - May 2002
Certifications and other skills:
·
A+
·
DCSE
(Dell Certified Systems Expert)
·
Proficient
user with MS Office, especially Access and Excel in creating charts and
databases for metric reporting. Also experienced with MySQL databases.
·
Expert
knowledge in web design using both editors (Frontpage and Dreamweaver) and
writing code by hand. Very experienced with dynamic layouts using Flash and
Swish.
·
Skilled
with languages and web technologies such as PHP, Javascript, DHTML, XHTML, and
XML.
·
Extensive
experience with Windows (98, 2000, XP, and 2003) and Linux (Redhat, Fedora, and
SME Server).
·
Setup
and maintain own email server using Open Source applications on a Fedora server
for delivery, storage, virus scanning, and allowing connections on client machines
outside of home network using Outlook for email.